Introduction
Graham Corporation, its subsidiaries, and family of brands (together, “Graham,” “we,” “us” or “our”) understands that when you interact with us, including through our website (the “Site”), you may entrust us with your personal information. As a result, we have crafted this Privacy Policy (“Privacy Policy” or “Policy”) with you in mind, so that we can protect your personal information and inform you of your privacy rights. In this Privacy Policy, we explain our policies and procedures for data collection, use, maintenance, protection, and disclosure when you visit our Site. This Policy also governs and provides you with information concerning the data we collect from and concerning you when you interact with Graham other than through our Site, for example when you contact one of our sales representatives or service engineers.
Graham respects your privacy. Any information that can be used to identify you will be used only in accordance with this Policy. Graham may share customer information with its subsidiaries, affiliates, and any agents only. We will not share your information beyond that which is mentioned herein.
We will update this Policy when we adjust our procedures to protect your information. Before these changes go into effect, we will post the updated Policy, along with an effective date for the new Policy. Once we alter the Policy, continued use of the Site, or continued interaction with Graham other than through the Site, will be governed by the updated Policy.
About Your Use of this Site
Automatically Collected Information
Automatic Information Collection
As is customary for websites, the Site will collect information, including technical and routing information about your computer or device, without you being prompted. This may include geolocation data and Internet or other electronic network activity such as device identifiers and advertising identifiers. We use this information to optimize our Site for our users’ use. If, however, you choose to browse the Internet anonymously, we will not collect technical or routing information about your computer or device.
Cookies &Web Analytics
We may place a cookie on your hard drive in order to identify you at a later time when you return to our Site. A cookie is a very small text file placed on your device by a web server to collect standard Internet log information and visitor behavior information in an anonymous form. It is uniquely yours and can only be read by the server that gave it to you. The cookie that we place on your device will contain only an identifying number that we assign to you. It will contain no other personal information. Third-party cookies may also be used.
We may also utilize third-party tracking software or utilities, such as Google Analytics. This helps us analyze data as to who visits our site and from where in order to improve our Site, as well as tailor it to customer needs. Third parties may use cookies and similar technologies to collect or receive anonymous data to provide measurement services You may opt out of Google’s use of cookies here. We will honor any “do not track” signals received from such mechanisms.
Children Under the Age of 13
We do not knowingly collect information from children under the age of 13. Our Site is not directed at persons under the age of 13 and should not be used by them. In no event should children under the age of 13 provide any personal information through our Site. More information about the Children’s Online Privacy Protection Act (COPPA) and how it protects children who use the Internet may be found at www.ftc.gov.
About the Data We Collect Generally
Other Information We Collect
As part of our services, when you visit our Sites, our server automatically collects certain browser or device-generated information, including but not limited to: your Internet service provider; your IP address; the date, time, and duration of your visit; your browser type; your operating system; and your page visits. We may de-identify and aggregate certain data we collect such that the data no longer identifies or can be linked to a particular visitor to our Site in order to analyze trends and make improvements to our Sites to provide you with optimal online experiences with us.
The chart below gives you more information about the types of data we collect about you generally, both online and offline, why we collect it, how we share it, and why we share it.
Use of Personally Identifiable Information
We do not sell your personal information. We may use (and, where specified, share) your personal information for the following purposes:
Communication
When you contact us, we may use personal information (like your email address) to reply and provide you with the services or information you requested. We also may use your personal information to collect feedback on our Site, services, and policies.
Site Improvement
We reserve the right to use your personal information and browsing behavior to personalize our Site and improve the overall user experience. We also may use personal information to evaluate response rates or gauge the usability of the Site.
Protect Content
In order to stop malicious, deceptive, fraudulent or illegal activity from occurring on our Site, we may use identifying information to monitor users’ behavior on the Site. Our attempts to prevent malicious, deceptive, fraudulent, or illegal Internet activity may cause some users to be suspended from the Site and its features.
Provide Services, Honor Warranties, Issue Recalls
When you contact us for products or services, we collect information, such as your name, address, and telephone number, as well as additional information specific to your request, in order to provide you with product information and/or services you request or, honor warranties for products purchased by you, where appropriate.
Data Rights
Subject to applicable law, you may have the right to request and obtain information about, or copies of, your personal information that we process, where we obtained your information, the business or commercial purpose for collecting your information, and the third parties with whom your information is shared. Lastly, you may ask us to delete personal information that we have collected from you, depending on the situation and applicable laws.
California Data Rights
Residents of California have the following rights with respect to their personal information, in certain circumstances:
- The right to know the categories and specific pieces of personal information we have collected about you in the last 12 months, the sources from which the personal information was collected, and the business purpose for collecting such information;
- The right to know whether and how we sell or disclose your personal information, to whom we sell or disclose your personal information and the categories of personal information sold or disclosed, and the business purpose for selling or disclosing your personal information;
- The right to request a copy of the specific pieces of personal information we have collected about you in the last 12 months;
- The right to request that we not sell your personal information;
- The right to request that we delete the personal information that we have collected from you, in certain circumstances; and
- The right not to receive discriminatory treatment for the exercise of your privacy rights.
Residents of California may make a request to exercise these rights by contacting us at [Insert toll-free number], or by e-mailing us at [Insert email address]. Currently, some of the personal information that Graham collects is not subject to some or all of the rights noted above, but it may be in the future. If that occurs, we will provide you with relevant notice in a revised Privacy Policy.
Upon receipt of a request to exercise your rights, we may request additional information in order to verify your identity. You may also be required to confirm your identity under relevant law or regulation. To the extent possible, we will utilize information already in our possession to verify your identity. Any information you provide in connection with such verification will be deleted as soon as practicable following your request and not used for any other purpose.
You may designate an authorized agent to make a request on your behalf. If you submit a request through an authorized agent, we may require that the authorized agent provide proof that the authorized agent has been authorized by you to act on your behalf and may still require you to verify your identity in accordance with the above and directly confirm that you provided the authorized agent with permission to submit the request.
You have the right to not be discriminated against for exercising any of your rights under CCPA. For example, Graham will not deny you goods or services; charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to you; suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
The chart below summarizes our practices in relation to your personal information over the preceding 12 months.
| Category of Information Collected | Source of Information | Purpose for Collection | Third Parties to whom Information is Sold or Disclosed |
|---|---|---|---|
| Identifiers, such as real name, postal address, unique personal identifier, online identifier, Internet Protocol address, e-mail address, account name or other similar identifiers | You, your company, and/or your use of our Site; demographic content providers | To contact you; provide you or your company, or other Graham clients with products, services, or information you or your company request; or to make our products and services better | Where applicable, shared with service providers and/or vendors. |
| Other identifiers such as signature, telephone number, credit card number, or debit card number | You, your company, and/or your use of our Site | See above | See above |
| Commercial information, including records of products or services purchased, obtained or considered | You, your company, and/or your use of our Site | See above | See above |
| Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with the Site. | You, your company, and/or your use of our Site | See above | See above |
| Inferences we draw from any of the information identified above to create a profile about you reflecting your preferences | You, your company, and/or your use of our Site | See above | See above |
Information Disclosure
We may need to disclose your personal information occasionally. Most of our disclosures are necessary to complete a transaction or provide the information or service you have requested. In addition to this, we may disclose your information if needed to comply with a court order, law, legal proceeding, or request from the government. We also reserve the right to disclose your information if we have the reasonable belief that such disclosure is fundamental to the safety of individuals associated with Graham or others unaffiliated with the company, or to report or investigate fraud or a crime.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to require that the transferee use personal information collected concerning consumers in a manner that is consistent with this Privacy Policy.
Security
Graham considers the protection of personal information a high priority. To protect the confidentiality of your personal information, we use sophisticated and tailored technology to update and test our computer networks regularly. Our goal is to ensure we maintain commercially reasonable standards to secure your privacy.
Links to Other Websites
Our Site may contain links to other websites. However, once you have used such a link to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Policy. You should exercise caution when visiting other sites and familiarize yourself with the privacy policy applicable to the website in question.
Contact Us
If you have any questions or concerns about this Policy, or how Graham protects your personal information, please feel free to contact Admin@Graham-Mfg.com. To print out a copy of this Policy, click Privacy Policy in PDF Format.
Effective Date
This Policy was last updated on March 21, 2022.